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Terms of service

In effect since [date]

1. Who these terms are between

These terms govern subscriptions to Pronosports, available at pronosports.ca, between the operator identified in the legal notice ("we", "us") and any individual subscribing for personal, non-commercial purposes ("you").

You must be 18 years of age or older.

Subscribing means you accept these terms as they read on the day you subscribe.

2. The service

Pronosports computes and publishes probabilities for sports fixtures using a statistical model, and provides a written reading of those probabilities. Four plans are offered, one of them free:

Full analyses are counted per period: the calendar month for the Starter plan, the calendar day (UTC) for the Pro plan. An unused allowance does not carry over to the next period. The counter shown in your dashboard is authoritative.

An analysis already produced and served again from the service's cache does not consume a credit.

[Keep ONE of the two sentences below and delete the other.]

If you are not registered for GST and QST — permitted while taxable revenue stays under CAD 30,000 over four consecutive calendar quarters: "Prices shown are final. No tax is added."

If you are registered: "Prices are shown before tax. Applicable GST and QST are added at checkout."

3. What this service is not

4. Your account

You create an account, choose a plan, review your order and confirm payment. Before you confirm, you are given an express opportunity to accept or decline the agreement and to correct any errors. A copy of your agreement is emailed to you immediately after purchase, as required by section 54.7 of the Consumer Protection Act.

You are responsible for keeping your password confidential and for activity under your account. Accounts are personal: sharing credentials, reselling access, or extracting the service by automated means are grounds for termination under section 6.

5. Payment and renewal

Payment is by credit card through Stripe. Card details are entered directly on Stripe's servers: we never receive them and never store them.

Subscriptions bill monthly on the anniversary of your purchase. We will email you before each renewal, and you may cancel at any time before the renewal date. You keep a continuing right to cancel for as long as the subscription is active — cancelling takes the same number of steps as subscribing, from your account page.

If a payment fails, access to paid features is suspended until payment succeeds. We will notify you before any suspension.

6. Cancellation and refunds

Cancelling your subscription

You may cancel at any time from your account page, without fee and without giving a reason. Cancellation takes effect at the end of the current billing period: your access remains open until that date, and no further charge is made. Partial months are not pro-rated.

Your statutory rights

The Consumer Protection Act gives you rights these terms cannot reduce. Under section 54.8, you may cancel a distance contract:

• within seven days of receiving the contract, if we failed to disclose the required information before it was entered into, or failed to give you an express opportunity to accept or decline;
• within thirty days of entering into it, if we failed to send you the contract as the Act requires.

To exercise these rights, write to [contact@pronosports.ca]. Refunds are issued within fifteen days to the original payment method.

Termination by us

We may terminate an account without notice for a serious breach — fraudulent use, credential sharing, or automated extraction of the service. Any unused portion of a prepaid period is refunded.

7. Emails you will receive

By subscribing, you consent to receive commercial electronic messages from us about the service, as permitted under Canada's Anti-Spam Legislation (S.C. 2010, c. 23). Every such message identifies us, gives our contact information, and contains an unsubscribe link that works for at least sixty days.

Withdrawing consent is honoured within ten business days. Transactional messages — receipts, renewal notices, security alerts — continue regardless, as they are not commercial electronic messages.

8. Availability

We make reasonable efforts to keep the service available, without warranting uninterrupted access. The service may be interrupted for maintenance, or by the act of a third party — host, sports data source, payment processor.

Sports data comes from public sources whose availability is not guaranteed. An interruption of those sources does not entitle you to a refund unless it makes the service unusable for a prolonged period.

9. Limitation of liability

To the extent permitted by law, our liability is limited to direct and foreseeable damages and may not exceed the amount you paid in the twelve months preceding the claim.

We are not liable for losses arising from bets placed or decisions taken on the basis of the analyses. This exclusion follows from the nature of the service set out in section 3.

Nothing in these terms limits any right you have under provincial consumer protection legislation, or any warranty that legislation implies and does not permit us to exclude.

10. Personal information

How we handle your information is set out in the privacy policy, which forms part of these terms.

11. Changes to these terms

Section 11.2 of the Consumer Protection Act prohibits unilaterally amending an essential element of the contract — the nature of the service, the price, the term. Such a change therefore applies only with your agreement.

For changes that do not affect an essential element, you are notified by email thirty days before they take effect, and you may cancel without penalty before that date.

12. No mandatory arbitration

Section 11.1 of the Consumer Protection Act makes void any clause imposing arbitration on a consumer or barring participation in a class action. These terms contain none, and your right to go to court is intact.

13. Governing law

These terms are governed by the laws of Quebec and the laws of Canada applicable therein. The courts of the judicial district of your domicile have jurisdiction.

If a dispute arises, write to us first at [contact@pronosports.ca]: we respond within thirty days. You may also file a complaint with the Office de la protection du consommateur.

14. Language

These terms are a contract of adhesion. They are presented to you in French, as required by the Charter of the French Language. This English version is provided for convenience; in case of any discrepancy, the French version prevails.